Any patient or surrogate decision maker has the right to file a complaint with the Center for Improvement in Healthcare Quality regarding quality of care concerns or safety issues at Community Rehabilitation Hospital West. The patient/surrogate decision maker is not required to notify the organization prior to filing the complaint.
To file a complaint online, by mail or telephone is as follows:
Center for Improvement in Healthcare Quality
P.O. Box 3620
McKinney, TX 75070
Attn: Chief Executive Officer